Where can I find information on store location and hours?

Please see the store location page.

How can I locate or find out more about a particular product?

 For all product information please contact the store by phone or Email and a customer service representative will be in contact by email or by a phone call.

Who can I contact regarding a concern with a product?

For online purchases or if you have other general enquiries, please Email or call our customer relations online team on: (813) 328-4122

Where can I find information on Product Return Policy?

Information on our return policy is available at our website. Our customer service team is available tuesday to friday, 11am – 5pm (excluding public holidays). Alternatively, any member of staff in one of our stores can answer any questions you have about our return policy.

Where can I find information on AJ’s Kitchen Drawer’s gift cards?

Information about gift cards can be found on the AKD gift CARD, faq page, including

 

Purchasing a gift card

 

Using your gift cards

 

Balance and enquiries

 

Terms and conditions

I am not near a store, am I still able to shop with AJ’s Kitchen Drawer?

You can shop for a wide range of items in our online store. For any products featured online that are available in-store only please call our customer service centre on (813)328-4122 as we may be able to still ship it to you.

Do I need to register to shop on AJ’s Kitchen Drawer online?

No, you can purchase as a guest however there are many benefits to registering an account including a quicker online ordering process with your delivery addresses stored for future use. You can also review past purchases and view the delivery status of your purchased items.

I want to change my contact details, how do i do this?

Log into your account and follow the prompts to manage your personal account information

What forms of payment do you accept on AJ’s Kitchen Drawer?

We accept all major credit and debit cards

How will I know if you have successfully received my order?

Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.

How can I track my delivery?

When you purchase on AJ’s Kitchen Drawer online you’ll receive an email with a tracking number. You can also view the delivery status of your order in your online account in the my account section.

How much do you charge for delivery?

A flat rate of $9.90 shipping applies to all orders shipped within Florida or free shipping on domestic orders over $100. All express deliveries will be priced separately and you will be informed at the time of purchase.

How long will it take to deliver my purchase?

The delivery time will be calculate by USPS

Can I exchange an item that was purchased online?

Yes. The easiest and fastest way to exchange an item purchased on AJskitchendrawer.com is to return the item with your proof of purchase on the store. You can visit our returns policy page for more information.